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- If a user/buyer believes that an error has occurred during the course of a transaction carried out at the digitGaps website, the user should immediately contact the company at [email protected] or +1 415-799-9942 / +44 (0)20 3289 9424 to report the problem to a member of the customer support team. The error reporting should be done within 1 hour from the time of error occurrence. All information of the error should be sent to [email protected].
- The type of product (information) sold by digitGaps is in a digital format. In such a case, all the orders once placed or processed are deemed final and the company cannot accept any requests for returns once the product has been ordered, or dispatched either electronically or physically.
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- Under special circumstances, refunds may be offered solely at the discretion of the digitGaps management.